Crimson Security – Doorman (Supervisor – Team Leader)
June 2013 – November 2015
In my position at Crimson Security, I am responsible for maintaining safety and security of the establishment and all of its inhabitants. Although I have worked at special events around the city, typically, the venue in which I work is either a bar, restaurant, party boat or hotel. The duties and roles change each shift as we have rotating staff and venues, however, as a general rule, my responsibilities tend to consist of properly checking IDs of patrons, assessing the safety and sobriety of all our clientele, liaising with police, fire marshals, and liquor inspectors, crowd control, frisking female patrons and conducting bag checks in search of contraband, deescalating possibly volatile or violent situations and first aid, as needed. At Crimson we pride ourselves on having a customer service based attitude even in the harshest of circumstances. This means that unlike other security companies, we are aware of the fact that most situations can be resolved quickly and calmly and that force is always a last resort. We are trained and prepared to deal with any situation, but we would always prefer that every person who leaves an event with us only ever felt safe and protected.
Partys R Us – Website Copywriter and Clerk
In this position, I became familiar with the over 1800 items that we carried in the store. For each of these items I wrote a comprehensive description, uploaded useful and accurate photo(s) and linked and organized items in such a way as to make online shopping experience easy and enjoyable. By doing so I helped to make the website look more professional and complete.
In this position I was responsible for marking tests, creating group study sessions, writing work materials as well as meeting and advising students for three first-year English courses. A bulk of my work with this professor was doing research for the course. I spent a great deal of time looking for various outside resources that would help to enrich the student’s experience and understanding of the materials through different mediums.
Rogers Communications – Supervisor and Key Holder
December 2007 – October 2010
While I began work at Rogers Plus as a customer service representative, I was promoted to supervisor within one year, making me responsible for four other employees. In this capacity, I ran shifts, assigned tasks to fellow staff members, dealt with sensitive issues with customers, managed inventory, maintained the stores appearance, took cell phone bill payments. opened and closed the store, made daily deposits to the bank and balanced cash registers. I also maintained a customer service focused attitude while assisting customers with appropriate film and game titles.